Refund & Store Policy for Sausations

Effective Date: 11-21-2023

At Sausations, we are committed to ensuring our customers are completely satisfied with their purchases. We understand that sometimes things don’t go as planned, and we are here to help. Our refund policy is designed to be fair and reasonable to both our customers and our business.

If a perishable item is returned to us marked as “undeliverable” we cannot offer a store credit. Unfortunately, unlike items that have a longer shelf life, items that are perishable are unable to be resold after they are sent back to us.

If a shelf-stable item purchase is returned to us new and in original packaging within 15 days of delivery, we will offer a store credit for your order total and less our costs for shipping and handling each way. However, please be mindful of the following details regarding returns:

1. Refund Eligibility

• Damaged or Defective Products: If you receive a gift basket that is damaged or defective upon arrival, please contact us within [3 days of delivery. We will require photographic evidence of the damage for our records.
• Incorrect Orders: If you receive a basket that is different from what you ordered, please notify us within 3 days of delivery for a full refund or exchange.
• Non-Delivery: If your basket does not arrive due to our shipping error, we will offer a full refund or a replacement basket at no additional cost.

2. Non-Refundable Circumstances

• Late Delivery: We are not responsible for late deliveries caused by external factors such as carrier delays or incorrect delivery information provided by the customer.
• Opened or Used Products: For health and safety reasons, any baskets that have been opened, used, or tampered with are not eligible for a refund.

3. Refund Process

• To initiate a refund, please contact our customer service team with your order number, the reason for the refund request, and any relevant photographs (if applicable).
• Once your refund request is approved, we will process the refund to your original method of payment within [7 business days].
• We reserve the right to issue a partial refund in cases where only part of the order is affected.

4. Exchanges

If you prefer an exchange instead of a refund, please let us know. We will arrange for a replacement basket to be sent to you.

5. Cancellation Policy

Orders can be canceled for a full refund if the cancellation request is made before the basket has been dispatched. Once the basket is in transit, we cannot accept cancellations.

6. Contact Information

For any questions or concerns regarding our refund policy, please contact us at SauceBoss@Sausations.com

 7. Substitution Policy

For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product.

8. Handling Incorrect or Incomplete Addresses

In the event that a gift basket is dispatched to an incorrect or incomplete address, it will be returned to us. Regrettably, FedEx imposes a $15 fee for returning the package, which we must pass on to you. Once a package is shipped, our ability to correct the address is limited. We can attempt to reroute a package to the correct address for a $15 fee, but success is not guaranteed. The package will ultimately be returned to us and will need to be resent. FedEx may not always inform us promptly about delivery issues, so we might only learn of the problem upon the package’s return. In such cases, we appreciate your patience and commit to doing everything possible to ensure your gift basket is delivered in perfect condition and as quickly as possible.

9. Delivery Time Guarantees

Yes, we guarantee delivery times for Ground, 3 Day, 2 Day, Overnight, and Saturday shipments.* If our delivery partner fails to deliver on time, we will refund your shipping cost. However, this guarantee does not apply if the recipient is not at home to receive the package or in cases of force majeure, such as severe weather or natural disasters. Our on-time delivery rate exceeds 99%, so shipping issues are rare. *Note: During November and December, we cannot guarantee delivery times due to increased carrier volume.

10. Deliveries to Business Addresses

When shipping to a business address, FedEx and UPS will deliver the package to the company’s standard receiving area, such as a reception desk or administrative area. Delivery drivers are typically not permitted to personally deliver packages within office spaces. Once the package is signed for, it is the company’s responsibility to ensure it reaches the intended recipient.

11. Recipient Presence for Delivery

For Wine Gift Baskets and any gifts containing alcohol, the recipient must be present to receive the package, and a signature from someone aged 21 or over is required. This policy is strict and cannot be waived. For all other items, the decision to leave a package without a signature is at the discretion of the FedEx delivery driver. If it’s safe to do so, the driver will leave the package to ensure delivery on the scheduled day. If a secure drop-off location isn’t available, the driver may have to return the following day for delivery.

12. Policy Amendments

Sausations reserves the right to amend this refund policy at any time.